Absolutely. You can upgrade or downgrade your plan at any time. When upgrading, the new features are available immediately. When downgrading, the change takes effect at your next billing cycle. There are no penalties for switching.
Is there a setup fee or long-term contract?
No setup fees and no long-term contracts. All plans are billed monthly and you can cancel at any time. For Enterprise Silo customers, custom terms may apply based on infrastructure requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and ACH bank transfers for annual billing. Enterprise Silo customers can also pay via invoice with net-30 terms.
Do you offer discounts for annual billing?
Yes. Organizations that choose annual billing receive a 15% discount compared to monthly billing. Contact our sales team for annual pricing details and to get started.
What kind of support is included?
All plans include email support with a 24-hour response time. Enterprise plans include priority support with a 4-hour response time and access to phone support during business hours. Enterprise Silo customers receive a dedicated account manager and 24/7 support.
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